![]() If the issue persists, contact MDM Support with the logs. You'll have to reopen the app to detect the QR code. If the QR is detected once and the user accidentally cancels the access URL, the QR code will not be detected again. The QR was is not detected more than once Check if the option is disabled, if disabled, enable it and try scanning the QR code again.Navigate to Settings -> Camera -> Scan QR code.Follow the steps given below to check if QR scanning is disabled and to enable it.QR scanning is disabled in the camera app. If QR scanning is disabled in the native camera app, the MDM QR cannot be scanned. QR scanning is disabled in the camera app. The user can make use of third party apps to scan the QR code or update the device to the latest version. If the device's OS version is less than iOS 11 then the QR code cannot be scanned using the native app. QR scanning is supported in iOS devices from iOS 11 and above. Resolutions The OS version of the device is not iOS 11 or above. QR scanning is disabled in the camera app.The OS version of the device is not iOS 11 or above.Click on the Proxy tab and disable the option Automatically Detect Settings. Solution The steps below show how to resolve the error: Open your Windows Settings by pressing Windows+I on the keyboard. The QR code might not be scanned due to any of the following reasons: Searching for the latest Update Cause This error is in most cases caused by unsupported proxy configurations. But, you are unable to scan the QR code using the native camera app of iOS devices. Plus Sound Yeti squad members gain priority access to the latest products and special pre-release programs, contests and giveaways. User's can scan this QR code using their mobile devices and complete the enrollment process. Mobile Device Manager Plus provides QR code to enroll mobile devices. Your computer will now reboot and Native Access' self-update should work without issues.Issues with scanning the QR code using iOS devices Problem On the Windows login screen, hold the shift key on your keyboard, click the power button and, while still holding the shift key, select Restart: Restart1. Press ' 5' on your keyboard to select Enable Safe Mode with Networking:.On the Windows login screen, hold the 'shift' key on your keyboard, click the power button and, while still holding the 'shift' key, select Restart:. ![]() Start Windows in 'Safe Mode with Networking': The following URLs have to be unblocked:ĥ. Check the settings of your firewall / antivirus / security software and make sure to set up exceptions for Native Access. Repeat these steps until all Native Access entries have been removed.Ĥ. If there are entries for Native Access, expand the entry by clicking the little arrow button on the right and click Remove. This opens the Windows Credential Manager with the two tabs Web Credentials and Windows Credentials:Ĭheck the Generic Credentials on both tabs Web Credentials and Windows Credentials. Click the Windows Start button, type credential and hit 'enter'. Open the Windows Settings > Privacy > Background Apps and activate the option Let apps run in the background:ģ. Start Native Access as administrator, by right-clicking and choosing Run as administator.Ģ. Please try these 5 solutions one after the other and start Native Access inbetween to verify if the issue is resolved:ġ. ![]() This issue can be caused by individual Windows settings or your security software. When starting Native Access, the self update is stuck at 0% and a message says: ![]()
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